How to get the fastest support?

Please make sure you include the following information in your tickets to help us supporting you quicker:


  1. Link to your site
    If something doesn’t work, please provide a link to the page where the problem occurs.¬†Also please be as short and descriptive as possible.
  2. Include a WordPress login
    Checking your backend settings is always the first step we done to make sure everything is configured correctly.
  3. Prepare your installation
    Disable your other plugins and switch to the default theme (Twenty Seventeen) before you create the ticket. Please test this before opening your ticket so we can know if there’s a conflict that needs to be resolved.

Note: If your problem is extremely urgent and you are ready to extra pay to receive special assistance from us, Please check our Urgent service.